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Job No.
Business #190 Full time jobs #168 Trades #180
Date Posted
Jun 08, 2021
Application Deadline
Jul 08, 2021
Employer
ECCO SUPPLY
Job Title
Order Desk/Inside Salesperson
No. Jobs
Wage
$19 and above
Location
Kelowna
Employment Type
Full-time
How To Apply
Please email careers@theeccogroup.com to apply.
Job Description
POSITION SUMMARY The position is for an Order Desk/Inside Salesperson who will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism. Working in a fast paced sales counter, this role will manage the customer service level, from order taking up to and including shipping of product. The Order Desk / Inside Salesperson will be the face representing ECCO to our in-branch customers, friendly and courteous, maintaining a strong level of customer service. KEY RESPONSIBILITIES - Make a personal commitment to consistently provide superior customer service to ECCO’s customers so they will want to do repeat business with ECCO Supply - Maintain good working relationship with all co-workers and ECCO employees - Deal with customers at sales desk and over phone in a friendly, professional manner - Process telephone sales calls quickly and efficiently - Deal with inquiries from other ECCO branches in a friendly, professional, and efficient manner - Maintain good customer relationships by addressing concerns/errors and following up orders. - Merchandising — maintaining stocked shelves and displays - Customer file maintenance (warranties, credit processing, etc.) - Coordinate with Warehouse personnel any associated logistics - Education; learning product lines/applications, including features, benefits, warranties and limitations, plus training and sales meetings, to ensure you have product and application knowledge to efficiently answer questions - Estimating of quotes for customers involving all HVAC products distributed by ECCO - Meet or exceed sales targets while increasing customer satisfaction - Work cooperatively with the Branch Manager and warehouse personnel - Participate in yearly inventory count - Related administrative function QUALIFICATIONS - Candidates must have inside sales experience, preferably in the HVAC industry - Strong computer skills - Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently - Ability to meet deadlines and prioritize is critical - Work with a high degree of emotional intelligence and business integrity - Desire to be a long term employee and contribute to the company’s overall success