Student, Graduate & Co-op Employment Centre

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Job No.
Aboriginal #141 Business #181
Date Posted
Jun 02, 2021
Application Deadline
Jul 08, 2021
Canadian North
Job Title
No. Jobs
Employment Type
How To Apply
Interested candidates may submit their resumes to Please include the reference number and position in the subject line. We thank all applicants for their interest, however, only candidates selected for interviews will be contacted
Job Description
POSITION: ACCOUNT MANAGER STATUS: FULL TIME REFERENCE #: C10112 LOCATION: CALGARY DEPARTMENT: CHARTERS LEVEL: NON-BARGAINING REPORTING TO: MANAGER, CHARTER OPERATIONS DATE AVAILABLE: IMMEDIATELY COMPANY: BRADLEY AIR SERVICES Canadian North is an equal opportunity employer. Members of designated groups (Inuit, First Nations, Métis, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify. DUTIES AND RESPONSIBILITIES: Must be able to perform, but not be limited to, the following duties and responsibilities:  Actively participate in the Company's Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety;  Primary point of contact within Contractor organization with operational and account responsibility for the set-up of charter requests and for all operational planning, operational execution and for recovery (IROP) issues involving the charter program including (but not limited to);  Ensuring the operational objectives of the FIFO programs are met including exceptional On Time Performance (OTP) through effective management of contractor and its sub-contractor's resources;  Determine routing assignments for each aircraft operated by Canadian North, or its subcontractors, taking configuration, airport requirements and maintenance needs into consideration;  Participate in fleet planning in regards to heavy maintenance requirements and identify problems and recommend solutions to minimize or alleviate negative impacts on charter service;  24 hour availability, either direct to or to another contractor employee with the authority and competence, to act for the contractor in managing issues raised by authorized members of the client;  Liaison with Manager, OCC and Supervisor, OCC on all changes to the operations and communicate any issues directly with Transportation Coordinator if time is of the essence;  Advise the client of opportunities to improve load factors by analyzing manifests, and proposing for client approval, potential savings or efficiencies that can be realized by gauge changes or by combining flights, etc.;  Develop and disseminate Irregular Operation Policy (IROP) recovery plans working in conjunction with OCC and client Transportation Coordinator(s);  Identify problem areas and trends in OTP, recommend and participate in implementing changes;  Negotiate, coordinate and manage all operational logistics aspects of the client FIFO program including; off-line station contracts, fuel contracts, liaison with airport authorities;  Liaise with the client on requirements and expectations - especially with respect to planning and executing flight schedule as agreed;  Provide supervisory support to all Charter Specialists through all phases of client operations;  Provide support and reports to the Manager Charters, VP Charters & BD and client contacts on flight programs;  Manage Continuous improvement component of SLA in an ongoing effort to improve products, services or processes. Implement and assist in the management of any workforce logistics solutions' platform(s);  Coordination with regulatory authorities;  Manage and execute applicable Service Level Agreement (SLA) requirements for air charter transportation;  Account Management including: -Manage all of client's requirements and reach the company's targets and objectives; Establish budgets with the client and company; Identify new opportunities for the client; Manage and solve conflicts with client and internal stakeholders; interact and coordinate with the sales team and other staff members in other departments; meet time deadlines for account travel as necessary;  Other duties as assigned. SKILLS AND QUALIFICATIONS: Include, but not limited to, the following minimum skills and qualifications:  Post Secondary Education (2 years);  Three (3) years of previous experience;  Proven ability to work independently with limited supervision or direction;  Excellent interpersonal skills including oral and written communication;  Proven ability to effectively handle diverse and challenging situations;  Ability to manage priorities and conflicting demands;  Well organized, detail orientated, capable of multitasking;  On call availability and willingness to travel regularly, as required;  Management experience considered an asset;  Excellent skills in Microsoft Office Suite is required;  Ability to communicate in Inuktut a definite asset;  Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.