Canadian Mental Health Association
Shuswap / Revelstoke Branch
Peer Engagement/Education Program Coordinator
Work area: CMHA – Wellness Programs
Area Responsible: Studios
Reports to: Manager of Wellness Programs & Innovation, Executive Director
Bargaining Unit: HEU, Community Sub-sector
Classification: Grid 31, Benchmark 81003
Developed: April 2021
The Peer Engagement/Education Coordinator provides leadership for CMHA Shuswap-Revelstoke’s variety of Peer Engagement and Education Programs.
These programs aim to support individuals on their journey to increased wellbeing and improved mental health. In collaboration with CMHA’s community partners, this position will develop, implement, and evaluate goals, objectives, operational procedures, policies and curricula for all Peer Engagement services required to meet community needs and the strategic goals of CMHA. This position also provides direct supervision to volunteer Peer Coordinators and ensures that all program volunteers have the training and resources to meet their goals and objectives. Specific responsibilities are engagement, development and continuous assessment and implementation of Peer Engagement Programs.
The role will take the lead in our Learning Studio which will follow a model which aims to provide education about mental illnesses, wellness and ultimately discovering or rediscovering passions, hope, and meaning. The goal will be to come alongside people to co-design learning to understand challenges and learn how to manage them better to pursue their aspirations. Focus should be about hope, empowerment, possibility and connection.
Duties and Responsibilities:
• Attends and facilitates meetings as needed with Peers as a forum for Peer engagement to debrief, problem-solve and provide mutual support
• Coordinates training programs including development of the curriculum and associated teaching materials, leading educational sessions, recruiting instructors, conducting trainee assessments (through designing and setting tests and/or assignments), and completing program evaluations
• Promotes co-design and co-production and ensures effective communication between, and with, major stakeholders and other community mental health service providers
• Maintains contact with other local, provincial, and national Peer and Recovery College initiatives to evaluate the CMHA program against the best practice and identified performance standards making recommendations to the Manager of Wellness Programs for changes when appropriate
• Drafts the program’s operational policies, procedures and evaluation framework, and ensures that they are implemented and followed in both new and existing programs
• Ensures the up to date maintenance of program client information, activity data, progress reports and information and other materials
• Coordinating Peer volunteer schedules and reimbursement by co-design involvement, tracking hours, and processing/approving timesheets if necessary to the Wellness Programs Manager
• Monitors existing community resources, identifying program needs and opportunities through community consultation and by undertaking needs assessment activities such as focus groups, surveys, etc.
• Attends monthly staff meetings, committee meetings and others as required
• Represents the agency in a professional manner
• Orientates and trains new and existing Peer volunteers and program staff
• Provides Liaison between CMHA and the program’s community partners, ensuring that there is an agreement and understanding of the service’s policies and goals
• Ensures that program promotional material is produced and distributed
• Provides ongoing support and training to volunteers at the job site, by telephone, through one to-one coaching and facilitating group meetings and virtual environments
• Maintains awareness of best practices related to peer navigation and peer involvement
• Ensures monthly reporting is accurate, completed and delivered in a timely manner to the Manager of Wellness Programs.
• Other related duties as appropriate and required
• Degree or diploma in a health services discipline or equivalent combination of education and experience.
• 1 year or more experience working with Peer engagement coordination and programs specific to peer support.
• Minimum 2 years delivering adult education programming with a psychosocial rehabilitation lens to individuals with serious and persistent mental illness, including program coordination experience.
• Demonstrated understanding and appreciation of the philosophies of Peer Support, recovery, and systems navigation and consumer empowerment
• Demonstrated program evaluation, continuous program improvement and research skills
Typical Skills and Abilities
• Understands the principles of adult education
• Ability to use technology as a tool to deliver effective, engaging learning content
• Ability to communicate effectively, both verbally and in writing
• Ability to work and reflect upon the values of diversity and inclusion in program delivery.
• Personal experience receiving mental health services
• Ability to plan, organize, and prioritize
• Ability to engage and build rapport with stakeholders
• Ability to analyze and resolve problems efficiently and effectively
• Leadership Skills
• Excellent knowledge and skill in website design, word processing and spreadsheet computer applications.