User support technicians provide technical support to various computer users who are experiencing difficulties with computer hardware, computer applications and/or communication software. They will install/configure peripheral hardware, operating systems and applications. They will function as the problem, “owner” for assigned service request (SR) by monitoring and exchanging information with service areas/clients to ensure the issue is resolved.
- Experience providing computer user support for applications and portals and the operation of hardware and software, including the Microsoft Office Suite, in a local network environment.
- Experience in troubleshooting and resolving computer equipment failure and problems (including printers, personal computers and peripherals connected to a local network or stand-alone).
- Experience in the operation and support of computer hardware, software and peripherals
- Experience in providing information technology (IT) support services to clients in a Windows network environment.