Service and Support in a Learner-Centred Organization Certificate
The Service and Support in a Learner-Centred Organization Certificate (SLCO) is a 60-hour program. It is designed to be accessible for educational support and service workers, or any person who finds themselves working in a supporting role in an educational institution.
The SLCO provides educational support and service employees with the opportunity to enhance their work skills while developing a people-centred philosophy of service. An integrated approach which merges practical training with theoretical learning will be used in the program to assist students in developing practical service skills for use in an educational institution. By the end of the program participants will be able to engage in people-centred communication and effectively see people first rather than labels. They will be adept in responding to people's needs and will be experienced in using plain language to explain complex rules. Participants will be able to recognize conflict, its causes and resolutions, as well as find effective ways to deal with barriers and conflicting demands. Successful graduates will receive an Okanagan College Service and Support in a Learner-Centred Organization Certificate.
Applicants must be individuals who are currently working as educational support or service workers, or any person working in a supporting role in an educational institution.
Applicants must submit a letter of introduction describing their background, their current role, and their support and service goals.
The Service and Support in a Learner-Centred Organization Certificate will be granted upon successful completion of the six courses in the program. Students must receive a minimum passing grade of 60% in each of the six courses.
Know How to Communicate Effectively